Terms for studios

Who it is between

Okami is provided by whydontwe OÜ, a private limited company registered in Estonia (registry code 17623076), Sepapaja tn 6, 15551 Tallinn, Estonia.

The other party is the studio: a business, such as a barber, salon or tattoo studio, not a consumer. The owner who accepts these terms confirms they may do so for the studio.

What Okami does

Okami answers a studio's clients on its booking page, on Instagram and by email, books, moves and cancels their appointments under the studio's rules, and keeps the studio's day, its team and its conversations in one app. When the studio turns them on, it also emails the studio's clients after a visit.

Okami is in a pilot: we add, change and sometimes remove features as we learn what studios need. We tell studios about changes that matter to them.

Price

Each studio starts with a free period. How long it lasts, and the price after it, per seat a month, are shown to the owner in Settings › Billing before anything is charged. A seat is a team member who takes bookings, so the number of seats follows the team. Studios in the pilot get the free period agreed with them.

Okami's plan is sold through Link: Stripe is the seller of record. It takes the payment, works out and charges the VAT, and sends the receipts and invoices, under its own terms. Okami never sees card details.

If a free period ends without a plan, or Stripe gives up on a payment, Okami keeps working for a grace week. After it the studio is paused: Okami takes no bookings for it until the owner adds a card. Nothing is deleted while a studio is paused.

We tell studios about a new price at least 30 days ahead, by email. A studio that doesn't agree can cancel in Settings › Billing, or leave as below.

Accounts and the team

The owner runs the studio's account and decides who on the team gets access, and with which role. The studio is responsible for what its team does in Okami.

Each person signs in with their own email; sign-in codes are not to be shared. If you think someone got into the studio's account, write to hello@withokami.com at once.

What the studio looks after

• That its services, prices, hours and team in Okami are right, since Okami answers clients from them.
• Its own clients: the services it gives them, and what it agrees with them.
• Using Okami lawfully: no spam, no misleading clients, nothing that breaks the law or the rights of others.
• On Instagram, Meta's own terms for its account and messages.
• Emails after a visit, when it turns them on: Okami sends them for the studio to its own clients, about services like the ones they had, each with a way to stop them. The studio answers for sending them.
• Who it asks for a public review, for example on Google, and keeping to the rules of the site the review goes to.

Okami's replies

Okami's replies to clients are written by an AI model. It books only times that are free under the studio's rules, but it can make mistakes: misread a message, or say something the studio wouldn't.

Okami tells clients they're talking to an AI: on the booking page, in its emails, and in its first reply on Instagram. The studio may not present Okami's replies as a person's.

The studio sees every conversation and booking in the app and can step in at any time. A booking is between the studio and its client; Okami arranges it for the studio and is not a party to it.

The studio's data

The studio's data stays the studio's: its clients, bookings, services and conversations. Okami uses it only to run Okami for the studio.

How Okami handles personal data is set out in the privacy policy and the data processing agreement. Where these terms and the data processing agreement differ on personal data, the agreement wins.

Availability

We work to keep Okami running and to fix what breaks, but during the pilot it is provided as it is, without a promise that it is always available or free of errors. When we know Okami will be down, we tell studios ahead.

Liability

As far as the law allows, neither party is liable to the other for indirect loss, such as lost profit or lost bookings.

Okami's total liability to a studio is limited to what the studio paid Okami in the 12 months before the claim, or €100 while Okami is free.

None of this limits liability for intent or gross negligence, or anything else the law doesn't allow to be limited.

Leaving, and ending

The studio can leave at any time: its owner deletes their account in Settings, which closes the studio. Its data is then deleted within 90 days, as the data processing agreement sets out.

We may suspend a studio that breaks these terms or puts others at risk, telling it why. We may also end the pilot or Okami itself, telling studios at least 30 days ahead so they can take their data with them.

Changes

When these terms, the privacy policy or the data processing agreement change, we update the page and its date, and say what changed at withokami.com/en/legal-updates.

For a change that matters to studios, we email the owner at least 30 days before it takes effect. A studio that keeps using Okami after that date agrees to the change; one that doesn't can leave before it, as above. A studio created after a change agrees to the new version when it's created.

Law and disputes

Estonian law governs these terms. Disputes go to Harju County Court (Harju Maakohus) in Tallinn, unless the law requires another court.

Write to hello@withokami.com about anything on this page.